Acenden Mortgages

Acenden Ltd Mortgage Servicing has changed its name from Capstone Mortgage Service Limited and administrates their Mortgages and Loans.


Acenden have made millions of pounds by selling people Payment Protection Insurance (PPI) with their Loans and Mortgages. However, the Competition Commission recently banned Lenders from selling any more single premium Payment Protection Insurance and thousands of people could be entitled to claim their money back.

The Citizens Advice Bureau has reported : "...Clients find that they cannot make a successful claim on their policy because of exclusion and administrative barriers to making a claim. Premiums for PPI policies add 20% or more to the total amount to be repaid on a loan..."

Payment Protection Insurance (PPI) was sold under various names, but most included one of the following words: Protection, Accident, Unemployment, Sickness, Income, Insurance, Payment, Policy, Cover or Plan.

We help the average client receive a refund of over £2,500 and some have received back over £20,000.

We know whether or not your Lender is allowed to refund your money can depend on how they are asked and no client has ever reported a problem after their refund has been handled by our Company.

We may also be able to help if you have repaid your Loan or Mortgage or even cancelled your Insurance during the last 10 years or your Lender has already refused to refund your money.

You can claim your refund, your payments could be significantly reduced and you can then decide if you want to take out brand new Payment Protection Insurance for only a few pounds a month.

We will take care of the paperwork and deal with your Lender on your behalf.

We work on a No Win No Fee* basis, this means if we win your claim our fee is as low as 20% of the money you are awarded. However, if you do not receive any money back we will not charge you a penny.

You can find out if we can help you receive a refund on your Payment Protection Insurance Policy in under 45 seconds by CLICKING HERE



26 York Street  Westminster  London  W1U 6PZ
Telephone: 0207 046 6300   Facsimile: 0207 060 3710

Professional Personal Claims Ltd is regulated by the Claims Management Regulator in respect of regulated claims management activities, authorisation number: 24922 and registered with the Information Commissioners Office for Data Protection, registration number: Z2191194. Value added tax is payable on fees, VAT registration number: 139122233. A complaint may be made by contacting the Company’s Complaints Handling Manager and may be referred to the Legal Ombudsman PO BOX 6804 Wolverhampton, within 6 months of the Complaints Handling Manager providing a final response. †A fee will be charged if the Company’s services are cancelled after 14 days of instruction. Registered at 26 York Street, London, England registration number: 07139748